What happy clients say about us…
Humphrey Gervais, Partner, The LifeCare Group
Renée has a more direct and hands on approach than others that I have worked with re Linkedin, which is refreshing and definitely adds value. Would absolutely recommend her.
Don Smith, Economist and Financial Markets Analyst
Renée is a very competent and candid professional. She will guide you smoothly up to speed to the solution you want. I can recommend Renée for anyone feeling surrendered when it comes to managing any social media.
Sylwia Pecio, Filmmaker & photographer, Director of PIC-TREE
…there you were, under the lights, up on that stage and still training a group of local east London SMEs in a seriously live environment, in this case a captive (or is that captivated?) audience of nearly a hundred business owners all gathered for our best ever Festive Networker & Project Celebration yet! …we’re honoured to have worked and still be working with you, not only as a trainer and consultant, but also as an SME client yourself, always putting in the hard yards with our Business Growth Management team to personally develop your own local enterprise … for which you’re now winning some serious contracts … and that’s how we play ‘The Long Game’ right? Well done you – and thank you for helping us to make last nights event the spectacular it deserved to be – for everyone!
Glen Addis, Director of East London Business Place, Canary Wharf Group
Melanie Smith, Institute Manager, Design Age Institute
Renée held a workshop for myself and my colleagues to give an overview of common platforms. She is knowledgeable and personable, informing and inspiring. As a group of empathic creatives, we wanted someone with a more human approach than a ‘paint by numbers’ teaching framework. Renée delivered! Since the workshop, and using some of the tools Renée suggested, I achieved Creator status on LinkedIn and now have a renewed and rejuvenated approach to my social media. It feels less overwhelming. I would recommend Renée for people of all abilities.
Rama Gheerawo, Director, The Helen Hamlyn Centre for Design, Royal College of Art
Renée took me through an hour long session to help elevate my Linkedin profile. Renée is very kind, patient, and a fountain of knowledge. She really went above and beyond helping me, and I would not hesitate in using her service again in the future.
Lisa Sheerin, Public Speaking Coach, Speak Proud
I had the pleasure of having a social media insight meeting with Renée, who gave some fantastic guidance to increase engagement and establish presence online. A positive and professional experience, to which I’d recommend for others.
Jessica Bavetta, Marketing Assistant, Stylideas
Renée has supported me through the X-Forces Enterprise Mentoring Programme. I can not thank her enough. I have very little knowledge about promoting my business through social media platforms. Renée has helped me set up a Linkedin account, talking me through how it works, helping me write an engaging profile that is geared to my business audience. She has restored my confidence in promoting through social media. Renée is patience, knowledgeable and professional in her approach. I would highly recommend her service.
Deborah Cassar-Egan, Mental Health and Wellbing Therapist
I attended Renée’s 1:1 Instagram training and thought it was informative and very helpful. Renée was patient and shared many good tips on how to improve my Instagram profile. It was worthwhile and I recommend her.
Anna Westcott, CEO, Hebeskincare
Enjoyed presentation on Business Instagram Renée. Very helpful and clear steps on navigation techniques and useful apps to make life a bit easier.
Winnie Onyekwere, CEO, Concilium Dispute Resolution
I’ve known Renée for many years when attending her social media workshops which really helped me get an understanding of social media. As my business grew, I had less time to dedicate to this and found trying to keep up with the latest social media trends was almost impossible when comparing myself to someone who does this full time. This was when I decided to ask Renée to take over this task, allowing me more time to focus on the business itself. Renée has always been a joy to work with, not only planning my social media strategy but also chasing me for professional content which has kept me pushing forward too. Thank you, Renée!
Karen Habershon, Chiropractor, KH Chiropractic
Enjoyed your presentation on Business Instagram Renée. Very helpful and clear steps on navigation techniques and useful apps to make life a bit easier.”
Winnie Onyekwere, Mediator at Concilium Dispute Resolution
I have been on a couple of training events with Renée now and there is always something that she comes up with that shows she keeps up with current trends and thoughts. The social media environment has become such a fast changing one it amazes me that Renée keeps up to date with the new features. More than that she knows what of those innovations will most probably work best for you and what will not. Fabulous stuff Renée!
Ian Braysher, Business Consultant at Eye Bray LTd
Renée gave out useful information in a workshop that can be applied directly to improving online presence. She is knowledgeable and generous with her skills. Looking forward to more of her workshops.
Margaret Gambardella, owner of Gambardeli’s meat-free vegan meat
Thanks for such a useful session the other week! It really opened my eyes over how to use LinkedIn to its maximum and I’d highly recommend what you offer to anyone considering it. Thanks again!
Dan Hazell, Student at UCFB
Renée gave a short presentation on LinkedIn at an online networking event that I run. I have been using LinkedIn for many years, but in only 20 minutes I learnt so much. It was full of practical tips to enhance your LinkedIn profile and it gave me some great ideas to improve mine. She is not only extremely knowledgable about LinkedIn, but explains in a clear and interesting manner to keep your attention. I thoroughly recommend her if you want to enhance your social media knowledge.
Jackie Plant, Homeowners Estate Agents
I attended a fantastic Linked In training session that Renée led online for a business networking group. She packed many practical insights and useful tips into a short presentation and answered questions in a friendly and knowledgeable way. I’ve taken various webinars on Linked In and this was definitely the best!
Juliet Landau-Pope FRSA, Productivity Coach and Study Skills Expert
Renée is brilliant at her role!! Within an hours session with her I learnt a great deal… The session was through X-Forces and I highly recommend! Friendly, down to earth and a pleasure to talk too… Looking forward to my next session – Thank you very much!!
Jynayer Burton-Chambers, Sales and Marketing Manager, RLBC Ltd
I attended a Linkedin virtual workshops with Renée a few weeks ago. I found Renée’s teaching style friendly and approachable. She shared her professional knowledge in an easy to follow manner, her recommendations have helped me improve my profile online and I could see immediately what the gaps were. I highly recommend getting in touch with Renée for all things Social Media Marketing related and hope to be working with her more to further my Social Media Marketing. I would highly recommend her.
Indira Nandha, Advanced & Qualified Yoga, Meditation Teacher & Yoga Therapist, Sirilakshmi
Renée is a very friendly character and an expert in her field. She works efficiently and is great with sharing connections. I look forward to seeing Renée on my business journey in the future.
Rachael Richards, Director, Uniform 7
I have attended 3 social media workshops and 1 of them was virtual for LinkedIn with Renée. I always enjoy Renée’s content and teaching style. She is supportive and shares all her professional knowledge that has helped me improve both my personal and professional business profiles. Renee is very friendly and approachable, making it easy to ask her questions and to learn. I highly recommend getting in touch with Renée for all things Social Media Marketing related.
Naila Khan, Accredited Life Coach, Stress Relief & Positive Thinking Workshops
I was sad I had to leave last week’s LinkedIn remote session early for my next Zoom call (yes, another one!) Renée, as this one had a seriously good interactive vibe about it. Thank you ever so much for delivering such an energised event with loads of practical takeaways for our Building Legacies SMEs – I’ve seen and heard some really good feedback already, and am continuing to do so. The proof is in the pudding when it comes to delivering specialised capacity-building events like this, and the comments which are still appearing on your LinkedIn page are testament to what a great job you did Renee – WELL DONE YOU! If any individual or organisation wants a trainer who seriously nails it when it comes to LinkedIn, then check this lady out – I’d definitely recommend her!
Glen Addis, Director, East London Business Place, Canary Wharf Group plc
I have just completed a three hour workshop with Renée titled – “Building Your Brand on LinkedIn”. I thought I knew everything about the platform, but I was keen to attend this course as there are so few of them around. I was impressed with Renée’s content and teaching style. I certainly learnt new capabilities and how to improve both my personal and professional business profile. Thank you so much for such great content Renee! I don’t any other course provider out there that was so much knowledge on the LinkedIn platform as you do! 🙂 If your looking to take your LinkedIn profile to another level, get in touch with Renée. Highly recommended.
Christopher Breiner, Founder & Director, PreConVision
Thanks for a fantastically informative session this morning. I have so many take away action points which is great. The content and presentation were pitched just right, friendly and productive as you kept the session moving. With thanks to Rianne Stewart and Simon Lewin from East London Business Place for arranging this.
Sharon Broer, CEO, Argus Ultimate Business Support
Renée and I had a meeting around 5 years ago and she gave me great advice. Being a know all clever dickey, I thought I could do it myself, typical bloke right? Over time I lurched from weak result to weak result, instead of using a professional like Renée. Yesterday I met Renee on a course and told how she had been right, that she had inspired me even though we didn’t work together. So don’t be a silly billy like me, I wasted 5 years and lost income, use Renée, you will be amazed by your results.
Mike Beasant, Confidence coach, Mindzone Training
I was recommended to Renée by my website developer who informed me that she could create more impactful textual content than we were capable of coming up with between ourselves. After just a few days, she had drafted and transformed the website content into a professional, business ready informative and easy to use tool to promote by fledgling consultancy. I very much enjoyed working with Renée and would highly recommend her copywriting skills to anyone!
Kohan Rebeiro, Senior Program Consultant & Project Manager
I attended a Networking Event in Central London recently, where Renée was presenting an overview and detailed core directives on how to run an effective social media campaign as a boutique business, SMB as well as an Entrepreneur start-up. I was greatly impressed by Renée’s understanding of the effectiveness and the strategies of different platforms that present, represent, and promote one’s business. Renée’s outstanding communications skills enabled everyone attending to feel confident in putting questions and ideas forward through her visual presentation. Renée respectfully addressed the crowd to encourage engagement and her professional conviviality was most reassuring to everyone there. If I was going to hire a speaker to present my business plans and map out my Mission objectives through social media at any event such as an AGM or a staff training ‘away day’, I would contact and book her without hesitation! Not many people have her business acumen and empathy. Having meet Renée only twice, I imagine there must be even more to her than I already seen.
Dr. Martin Patrick, MA, Business Development Director, GoUni
Hi Renee, I found your recent presentation at YBC very useful and enjoyable both for the generous content of what you shared and because of your friendly but professional style. Until next time!
Anna M Stapleton, Life Coach at Wise Age
Although I had been active on social media for four years and had a good following, I was not getting much interaction or referral traffic. After just an hour of sitting down with Renée her insight showed me where I was going wrong and she showed me quickly how I could address the problem.
Karen Kennard, Founder and CEO, The Scholarship Hub
Renée was extremely helpful in getting me to understand the benefits of social media. She was extremely helpful and thorough and made the experience very enjoyable. I wouldn’t hesitate to recommend Renée to anyone looking to increase there businesses profile through social media.
John Hopkins, Corporate Sales Manager, BoroughBox
Thank you for the social media training; I found the session extremely useful and will be talking and working with other members of my department on what I learnt, and implementing this.
Paris Sydes, Heritage Assistant, Redbridge Museum and Heritage Centre
I met Renée through the Building Legacies programme by ELBP. The social media workshop was better than others I had been to because it directly discussed the Service Provision industry as well as Product based businesses. In addition to guidance, Renée provided some great workshop notes, along with templates to aide the writing of Profiles, Blogs and so on. I have no hesitation in recommending Renée to anyone needing Social Media training, indeed, I have already put someone in touch with her!
Nicola Coppen, AMInstLM, TechIOSH, Managing Director – Diligence (PM) Services Ltd
I have just attended my second social media workshop with Renée, and have already put lots of her advice into practice, and it has already massively improved my online social media presence! It’s clear from working with Renée, that she enjoys and is passionate about social media, which comes through in her training sessions, and I found that really motivated me to go away and implement everything I learnt! With the world of social media training constantly changing and evolving, I am sure I will be back at another workshop with Renee again in the future!
Nathan Clarke, Owner, Nathan Clarke Photography
I first met Renée when she led a Social Media Marketing course, then afterwards for a follow up 1-2-1 Social Media Masterclass. Renée is personable and professional. She offers valuable insight and advice on how to fully make the most of marketing on each social platform. Her sessions have helped us consider social marketing from a more interesting, creative perspective. For example,we would never have considered linking our work as a cleaning provider with our office hobby of Pokémon, before working with her.I would highly recommend getting in touch with Renée for all things Social Media Marketing related.
Melissa Thomas, Marketing co-ordinator, The Clean Space
I attended Renée’s Social Media Workshop. It was highly informative and made me realise that any business ignoring implementing a Social Media strategy is making a huge mistake. Renée explains things in a simple and easy to understand way and I would definitely recommend her to other business owners.
Dikedi Okadigwe – Comfort Education
I attended a workshop with Renee on the basics of social media, which was very informative. Renee is very friendly and approachable, making it easy to ask her questions. Following this workshop Renee attend our office to give some specific help to our business, guiding us through LinkedIn and how to get the best from social media, which we have now put into place to help our business grow.
Laura Pearce, Senior Solicitor, JFH Law
I recently had some social media training from Renée and I must say it was excellent and has vastly improved my knowledge, and my confidence in using, Social Media to grow our business. Despite having to truncate her usual many hours training in to just one afternoon, the training covered every area and was fun as well as interesting and useful. I would not hesitate to recommend Renée to anyone who wishes to receive tip top training in this increasingly important area.
Peter Field, Financial Services Consultant, In2 Planning
I recently enlisted Renee to help me understand more the benefits of LinkedIn to my business. I must say the advice she gave me was very useful and delivered in a concise as well as clear manner. I’d certainly recommend Renee.
Paul Eldon, Director, Paul Eldon & Associates Independent Loss Adjusters
The trainer, Renée Wallen, was very good, highly effective, and timed the session perfectly. It was just the right amount of time at three hours and well paced. The course exceeded my expectations and I feel that I came away with a lot more knowledge than I expected. I have to say I thoroughly enjoyed it and got a lot out of it, and also feedback from others has been very positive.
Karen Smith, Staffing Co-ordinator, The Open University in Scotland
You are amazing! Thank you SO much for sorting everything with the website, which looks absolutely wonderful.
Andrea Wershof, Supervisor & Volunteer Manager, Adaha Bereavement Counselling
It was a great training session, fun, informative and I’ve already noticed a rise in engagement on posts I have implemented the new techniques on!
Joanne Webb, Owner and Designer, Edelweiss Designs: The Wire-Witch Workshop
Renée offers support and guidance with business writing. She has enhanced my approach to writing business communications as well as project proposals. Her teaching style was clear, friendly and has changed the way that I communicate within the business. 5* service all round – Thank you!
Richard Crooks, Senior Systems Analyst, HgCapital
Thank you for such a great morning of training, I have learnt loads today and taken away even more! I’m really excited about how we can use social media to reach our audience.
Martin Hill, Service Development Manager , Summercare
I had the pleasure of attending two social media workshops run by Renee and they were both insightful and enjoyable. This was followed-up with a dedicated session on my specific needs and I would recommend picking Renée’s brains on anything to do with Social Media strategy – she passed on her expertise, practical changes & confidence all in one session, and I found it extremely useful… thanks Renée !
Paul Glover, Director, Culture to Perform
I had a great marketing strategy session with Renée today, she is a great communicator and people person who really knows her stuff. I feel much clearer and more confident now after our insightful conversation.
Louise Wellby, Communications Manager, Hackney Downs Studios | Eat Work Art
I spent a morning last week learning all about linked in with Renee. It was so reassuring to be expertly coached especially since techie stuff is my least favourite side to my hypnotherapy business. As well as valuing Renee’s extensive knowledge of social media what I really appreciated was her down to earth no nonsense and patient way of explaining linked in. The best compliment I can give is to say that I have started to use it!
Christine Neillands, Hypnotherapist and Coach, Bounce Back Hypnosis
I have been on a number of workshops run by Renée. They have been absolutely fantastic for me to get to grips with my website SEO, Facebook, Twitter, Linkedin, Google+, Pinterest etc. Implementing what she has taught me has definitely helped boost my website listings. Thank you Renée
Karen Habershon, Chiropractor, KH Chiropractic
Renée has been successfully running workshops for East London Business Place’s “Fit for Legacy” programme for some time and her sessions have been extremely popular with SME’s. Following this we approached her to write an article in our first electronic newsletter and we have been delighted with the response. The newsletter achieved an incredible open rate of 31.5% well exceeding the industry average of 16.1%. Contributing to this was Renée’s article on “Your Social Media Strategy” which featured in the top 3 most read features in the newsletter. A well written article – thank you
Mariella Murray, Marketing Communications, Fit for Legacy
I attended Renée’s training on using Linked In for small business owners. A really brilliant seminar – informative, useful and she managed to deal really well with everyone’s different needs and questions. I would certainly attend training courses run by Renée again.
Sam Cowan, Corporate yoga teacher and mural artist, Yoga With Sam
What a fantastic seminar with applause at the end too. You could have done an encore!!!
Vince Hillis, MD, Hillis Security Systems Ltd
Renée’s social media workshops are brilliant! She is so friendly and relaxed, yet packs the information in so that at the end of a session you feel confident to tackle things that were intimidating before – like LinkedIn!
Francesca Fenn, Writer, Step Outside Guides
I attended Renée’s time management course after it was highly recommended by the Fit For Legacy team. After attending I knew why the workshop came with such high recommendations. Renée is fantastic at what she does, she is clear and concise and very personable. I am now able to use my time more productively and get more done in less time!! I highly recommend Renée’s time management training, I would still be wasting many hours a week had I not attended.
Hope Mutongwizo, Creative Director, Vanilla Orchid Bakery
I have been an avid reader of Renée’s blogs, since we met on the network circuit over a year ago. They really do leave me in stitches (laughs) a lot of times. Best of all, I have studied how she has made blogs a work of creative art, while I previously took writing as a technical chore, and this has helped to unlock my creativity.
Ade Awokoya, Business Growth Coach
Renée did a good job delivering a short seminar and mini workshop, on social media, at a Truly Me event, given the limitations of time and presentational resource. The short workshop, showed Renée as an expert in her field and a true professional, able to adapt her delivery to suit the circumstance.
Funmi Ade, Consultant, Truly Me
I was very lucky to win a consultation on improving my social media marketing with Renée through ‘Hidden Art’. I found her session VERY useful and insightful. Renée successfully and effectively crammed in a lot of valuable info into 1hr! I have started to implement some of her suggestions including a Fabrications Christmas gift guide on Pintrest and looked at my Linkedin profile with a new eye!
Barley Massey, Textile designer and teacher, Fabrications
Renée has helped us develop a social media policy and assisted with implementing, as a result we are getting excellent responses to our posts, blogs and job advertisements. would definitely recommend.
Paul Gladstone, Owner, Financial Staffing Solutions
Renée delivers on time and she is great to work with. She delivered work that was exactly what I wanted. I also really appreciated her communication style. She did a fantastic job and I was really happy with every aspect. Would highly recommend and will definitely be using her again in the future.
Dominika M, People Per Hour
Renée provided me and my colleagues with basic training in utilising social media as a business marketing tool. She has a patient and easy manner and has the ability to make herself clearly understood. We found the session with her to be interesting and worthwhile and are now trying to implement her suggestions to best advantage.
Susie Lee, Principal, Piedmont Ltd
I had a great day with Renée. We gained invaluable information and tips re my song-writing and yoga networks. I shall be hiring Renée again.
Robert Puzey, Award Winning songwriter and author
Renée provided me very quickly with an overview of the use of social networking in business and I am now able to move forward with 2 initiatives on which I had been struggling previously. Apart from that, she is a very pleasant lady and nothing seems too much trouble for her.
Mike Leigh, Partner, Our Tax People LLP
Renée is gregarious, passionate in her work, and is always happy to offer an interesting, alternative point of view.
Jason Thorne, Strategic Creative Design Consultant, Thorne Creative
I recently asked Renée to provide an overview and training on how Therightclaim.com could use and leverage social media as a tool to market our services. Like many, I was misled by the term ‘social’ as I felt this must be something that you play at rather than a serious business marketing tool. Renée provided the team and myself a top-level review of all the relevant providers in the market place, and simple yet sophisticated strategies to capitalise and grow awareness of our company. I would wholeheartedly recommend Renée and Imaginative Training.
Joel Zimelstern, Managing Director, Therightclaim.com
Thank you again for your support and great PR work that you are doing for the Trust and keeping our name in the social media limelight!
Tal Lambert, Chairman, Soldiering on Through Life Trust
Renée’s expertise has given me a great insight into the benefits of social media and online presence. I am incredibly grateful for Renée’s clear & effective way in explaining these benefits and how to use all forms of online networking. Renée was so friendly and helpful & I would highly recommend all companies to use her. I thoroughly enjoyed working with Renée and appreciate all the help and valuable advice she has given me.
Laura Summers, Social Media & Marketing, Suzy D
Renee was hired to do some copy writing. Her work was of a high quality and she was easy to work with. She was careful to take my suggestions on board and came up with some of her own which enhanced the final product. I’d definitely hire her again.
Claudia Crawley, Coach for women aged 40 to 60, Executive Coach
I have attended one of Renée’s social media and SEO training sessions at the Barking Enterprise Centre. She is extremely knowledgeable and friendly person who conducted the training session in a relaxed but very informative way. I would therefore recommend her to any business who wishes to improve their SEO and sales through the use of social media.
Sarah Allman, Director/Massage Therapist, Whole Body Therapy
Renée has worked for Graphic Designers Limited in a freelance capacity as a proofreader, copy editor and copywriter for approximately three years. Because of her vast experience throughout the media industries, we rely not only on Renée’s core skills but, perhaps more importantly, her consultancy advice and knowledge. Renée has worked on a number of high-profile campaigns with us and is considered an integral and key part of our creative team. We have a number of other freelance editorial folk, but Renée’s wide-ranging skills, combined with her high level of professionalism, means that she is our preferred choice every time.
Martyn Royce, Owner, Graphic Designers Ltd
Renée is an amazing writer who is the author of some fantastic blogs! I love her writing style… very informal and conversational, she talks TO the reader rather than at them. She uses a lot of humour, she doesn’t take herself too seriously and isn’t scared to laugh at herself; a bit of naughtiness included too for added spice(!) and she probably gives just a little bit too much away about herself than she should! It’s a style I’ve always tried to achieve and convey to my audience but never managed it as consistently as she has in all of the blogs I’ve read on her website-and I’ve pretty much read every one now! Keep it up and look forward to reading further thrilling adventures in the future 😉
Derrick Power, Business Development Manager, via LinkedIn
I asked Renee to help me understand SEO and how to improve my site. We had a one to one session in which she explained in detail everything I needed to know. Her explanation was clear and fully understandable, which was great for me as I had no previous knowledge of SEO or social marketing. I left our meeting confident of what I needed to do in order to boost my site, which is exactly what I wanted to gain from the session.
Sam Eyre, Letting Agent, John Robert Property Services
Renée creates fantastic web content and writes our twice-weekly blog. Being results driven, she has succeeded in increasing traffic referrals to our website and raising us swiftly through Google rankings. She also runs our social media marketing campaigns effectively and handles all related staff training in a relaxed and lively manner. She’s great to work with and bakes nice cakes!
Mark Norden, Strategic Business Planner, FCA, Nordens Chartered Accountants
Renée is the most friendly and professional person I have ever worked with. She is an asset to any Company and brings a new insight into training. I would strongly recommend Renée to any company wishing to grow and to improve staff performance.
Kandy Sanders, Administrator, Barnardos
I have known Renee since last year through activities unrelated to work. She was interested in what we do and paid us a visit to find out more. She then kindly introduced me to two of her contacts, one in IT and the other in accountancy. These were the areas where we encountered problems. Subsequently we received business planning advice as well as IT tips. Renee is the ultimate networker and is happy to share her contacts for the benefit of others. She is very knowledgeable and has a great network of contacts.
Dieneke Ferguson, CEO Mazorca Projects
A professional and well organised outfit that exceeded expectations. Excellent feedback from the client group who asked for more of the same.
Alan Drake, Head of Community Protection, London Borough of Redbridge
Renée has a very good reputation among learners and staff. …her learners benefitted from her expertise. She has a very good outcome from her learners. We are very happy to have Renée as part of our team at Redbridge Institute of Adult Education.
Dawit Asress, Head of Business, Professional & Employability
Renée has a very relaxed style and is able to get on with colleagues at all levels. She is able to engage very diverse audiences when training, which she delivers in a very user-friendly way. I am more than happy to talk to any potential clients…
Peter Lipman, Corporate Director, Watford Council
Personable, expert, high integrity…
Marc Preston, owner, Vertice Development Management Ltd
Delegates came away from the training sessions with vital new skills and a better understanding of how they could communicate more clearly… Renée was able to run these sessions in such a way as to make them both informative and enjoyable. I was remarkably impressed with Renee’s professionalism and expertise …and can honestly say that she helped us achieve 100% of the targets we had set ourselves. I would have no hesitation in recommending her…
Francis Dixon, Epping Forest District Council, IDeA
Renée demonstrates outstanding oral presentation skills and has an enthusiastic approach to the subject which promotes motivation and participation between learners. … Highly effective identification of individuals’ learning needs, excellent support provided as appropriate: one-to-one or as a group.
Margaret Smith, BIT Manager, RIAE