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Did Club 18-30 collapse due to ego-tourism – a social media trend?

You may have heard me interviewed this morning on BBC Radio 5 Live about the demise of Club 18-30 Holidays. The researcher that called asked about my opinion from a social media perspective, but the on-air discussion was more about our photo in the funny advertising brochure.

Imaginative Training | social media blog | social media training | Plain English training | Plain English editing | LinkedIn coaching ! LinkedIn training | social media marketing

The BBC found me via this four-year-old blog: Being quizzical, a specialist subject and Club 18-30 – not for the faint-hearted. I don’t remember the quiz mentioned in the blog but I certainly remember all the salient points of the 1984 trip to Ibiza!

Anna Foster, the morning show’s presenter, asked about the story leading up to my friend Gill and I  being photographed for the 18-30 brochure. She twice mentioned my social media business but, as the focus was on holiday memories, we didn’t get a chance to discuss my professional views live on air.

Club 18-30 is ending after a 50-year run, due to – according to its owner Thomas Cook – the preference for ‘ego-tourism,’ a term I hadn’t even heard of before.  Of course people want to look good on social media, but it’s not a mirror into people’s lives; it’s a reflection of what they want others to see.  Can the company really claim that people choose their holidays based on the fact they want other people to see what a fabulous place they’re in? Isn’t it more a case of simply wanting to be in that wonderful place precisely because it’s lovely and that’s where you want to be?

Naturally, I looked at Club 18-30’s social media before I chatted with the radio team. The business has a good following – 150,000 Facebook followers, yet the level of engagement is incredibly poor with hardly anyone liking posts or sharing the content. The brand is failing to engage with its target market, and this must surely be a larger contributing factor in its downfall than ego-tourism.

Anyway, my thanks for BBC5 for promoting me even though the talk show veered towards memories rather than business, and apologies to BBC4 who also called, but the timings clashed. How nice to be in demand by the national media – I thought my paparazzi days were over since my televised meeting with Prince William – but that’s another story!

What is legitimate interest? A plain English guide to this confusing topic

Are you GDPR’d out yet?

Last month, I explained my interpretation of ‘consent’ for GDPR.  The other reason many people will rely on for keeping in touch with their mailing list is “legitimate interest.”

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If you’re doing business with someone, you have a contract or you’re negotiating for one, legitimate interest definitely applies.  Consensus among the people I network with is that, if you have built your list from people you’ve met who know what you do and can reasonably expect to receive email about your business, this is a valid reason to stay in touch and can be classed as a legitimate interest. Do you agree?

Again, I recommend Suzanne Dibble’s super video collection for anyone who is uncertain about any aspect of GDPR, and some of the following information is taken from her marketing video. She suggests that, unless any e-privacy laws, ethics or industry standards are broken, in most cases direct marketing can be classed as a legitimate interest.  (There are some caveats.)

The key questions to ask yourself are:

  • Is the way you use people’s data ‘proportionate, with minimal privacy impact and people wouldn’t be surprised to receive it from you?
  • Could people reasonably expect to receive this information from you?
  • Have you worked through the “Three stage test?” This includes assessing the purpose for emailing them, ensuring it’s necessary for the purpose, and filling in a ‘balancing form’ to show whether the legitimate interest is overridden by the person’s rights or freedom. Also, did you keep a record of your ‘legitimate interest outcome’?
  • Can they opt out of receiving your emails? (If you use Mailchimp, as I do, there’s always been an unsubscribe button.)
  • Is your privacy policy lovely and clear?
  • Are people likely to object to receiving your email? And further – are they likely to object if you explained your reasoning to them? If the answer’s yes, you can’t count on legitimate interest.
  • Is whatever you’re sending likely to cause them harm? (The example Suzanne Dibble uses is people in debt receiving regular targeted emails from loan sharks or gambling websites, which can have a “significant negative effect.” If the answer’s yes, you can’t do it.)

Please note that, apparently, the ICO says that you shouldn’t rely on legitimate interest just because it seems easier to apply than consent.

That’s all I’m covering on GDPR now – and hopefully forever! Please remember that this is my own interpretation of legitimate interest; it doesn’t mean I’m correct, but I’m offering it as food for thought – or rather, fodder for further research if you think it will work for you.

So how are you deciding which legal basis to use in future? Will it be legitimate interest, consent or one of the other options?

Ten tips for using Social Media responsibly for your business

Of course, it goes without saying that social media is an excellent way to market your business. Many owners of small businesses (including me!) mix their professional and personal social media. It’s worth keeping in mind that one person’s lively banter could be seen as offensive to someone else. So, here are ten tips to keep you and your business out of trouble…

Imaginative Training | social media blog | social media training | Plain English training | Plain English editing | LinkedIn coaching ! LinkedIn training | social media marketing

  1. Social media can blur the boundary between your public and professional lives; stay aware of your personal image and how it may impact on your professional standing.
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  2. Anything you post can become a permanent record, there forever to be referred to, shared and re-shared beyond your control. Remember that there’s no such thing as a safe throwaway comment on social media.
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  3. Compromising photos may reflect badly on your business, even if you didn’t take or post the photo. Keep an eye on who’s posting what if you’re involved in any shenanigans!
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  4. Don’t forget that comments made in a personal capacity can bounce back to bite you, your business and, possibly, your whole industry.
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  5. Know how to adjust your privacy settings to keep personal stuff personal.
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  6. Think about your ethical and legal duty to protect other people’s confidentiality.
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  7. Beware of posting informal, personal or derogatory comments about anyone on your professional social media. Aside from it being rude, you don’t want to risk opening yourself to defamation and libel laws if your words are construed as unlawful. (Defamation law can apply to any comments posted on the web made in either a personal or professional capacity.)
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  8. If you come across comments made by others on social media that you find irritating, offensive or just plain wrong, think carefully before responding. Commenting will increase the visibility of the original comment and if other people jump onboard, the whole conversation can grow exponentially.
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  9. Without facial expressions or body language, it can be easy for people to misconstrue the meaning of your words in written social media. You and I might think something’s funny, but someone else could view it as sarcasm or rudeness.
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  10. Aim to be consistent across social media. If you present yourself very differently on LinkedIn and Facebook, it’s possible that people might question your business integrity.
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Social media has always been an overwhelming minefield, but with the GDPR data protection laws all around it’s better to be just a touch more vigilant than before. Feel free to drop me an email if you need help with anything social media-related.

Would you like to join me for a glass of wine? (And a free LinkedIn review!)

If you’re free on Thursday, 1st March, please join me at the Art Pavilion in east London for the private viewing of “In a country far, far away.”

There will be some awesome works of art, live music, wine and dance displays – so it will be wonderful if you can come along!

This exhibition has been inspired by tales from countries in war and crisis. My exhibit is a poem dedicated to the first recorded poet – a remarkable woman who lived over 4,500 years ago in the area now known as southern Iraq. Her work has survived almost five millennia, yet I’d never even heard of her until recently! Just think… her message spread across the globe and made a lasting impact without even a whisper of wifi…

While I won’t be giving out social media tips on the night (apart from reminding people to tweet, share and Instagram their favourite pieces of artwork, of course), I will be happy to follow up with a complimentary LinkedIn review for anyone who comes along as a result of reading this blog!

Here are the details, and I really hope you can make it!

If there’s anything specific you’d like to know about making the most of LinkedIn – or any social media – but you can’t make it on March 1st, please feel free to ask.

Looking forward to – hopefully – seeing you there!

How to avoid being annoying on LinkedIn

Imaginative Training | social media blog | social media training | Plain English training | Plain English editing | LinkedIn coaching ! LinkedIn training | social media marketingA few weeks ago I received an invitation to connect with another social media consultant. I’m usually happy to link up online with other people in my field as it’s great to be able to share ideas and – occasionally – concerns, and have meaningful discussions about the digital media marketing world. Also, there’s always the chance of cross-referrals if one person is too busy to take on new clients, so it’s good to have other people to recommend.

Some of the clients I coach don’t like to connect within their own industry sphere – and that’s fine.  Although I always point out that if it’s a reluctance to connect for fear of the competition poaching their clients, it might be worth reassessing their current client relationship strategy.  Within most industries there’s enough work to go around, and a bit of healthy competition never hurt anyone.

So I accepted the LinkedIn invitation and started a discussion. This person specialises in handling the social media for clients in only one industry sector – we’ll pretend it’s liquorice manufacturers. (It’s not really, but I don’t like liquorice.)

Only, later that day, a problem sprang up.  I received an email via LinkedIn from this person – trying to sell me social media services! And not only that – it rambled on and on about liquorice. My new LinkedIn connection started spamming me within 12 hours of discussing the beneficial crossovers and differences of our respective businesses!

The following day… guess what?! Another communication – this time a group message. When I received the third message in two days I emailed to remind him that I am not his target client and asked that he please stop emailing me. No reply.

On receiving the fourth email, I – very nicely – asked if his strategy when working with clients was to bombard their contacts in the hope that they may turn into future customers… Again, no reply. For the first time ever, I disconnected from someone on LinkedIn.

LinkedIn is a highly professional social network and, aside from its incredible power in the business world, there is an etiquette attached.  So here are a few tips to keep out of people’s annoyance zone:

  1. Personalise your connection requests: Remind people how they know you or explain why you’d like to connect if you’ve never actually met.
  2. Respond promptly: If you receive a message, reply quickly. Set your notifications so that messages filter through to your email box; that way you won’t miss anything important.
  3. Send a welcome message: If someone adds you (and you accept them), drop them a note to thank them for connecting. It’s also a good opportunity to find out why they connected and what you may be able to do to help each other.
  4. Don’t send spam or irrelevant messages: Be mindful that not all your connections are potential clients – your target group probably accounts for only a small percentage of people. Just like networking off-line, the people you know on LinkedIn will be a complete mix – and not all need your services or products.
  5. Don’t add LinkedIn connections to your email list: With GDPR approaching, that’s not an acceptable way to build an email list – it was never ethical and, from May, it will be illegal.
  6. Never ask people to recommend or endorse you if they haven’t experienced your work. And even if they have, only ask for a recommendation if you know they were happy with you. Ideally, do this at the time of the job so it’s fresh in their minds.

If there’s anything specific you’d like to know about making the most of LinkedIn, feel free to ask. I’ll happily answer questions in the comments – or write a future blog to cover wider topics.

Alternatively, if you’d like to freshen up your profile or spend some time together on a 1-2-1 basis, click here and we can make a date!

Facebook’s new newsfeed strategy will affect you and your business!

If you use Facebook to raise the brand awareness of your business, the past few days have seen a major announcement that will shake up your marketing efforts going forward.

There is a huge change in the way business information will be presented in people’s newsfeeds, which means that your business will no longer enjoy the visibility it has in the past.  Basically – anything you post will be seen by fewer people!

As a personal Facebook user, you may be pleased to know that you’ll see more of your friends’ activity and less business page news.

This is the main point…

Imaginative Training | social media blog | social media training | Plain English training | Plain English editing | LinkedIn coaching ! LinkedIn training | social media marketingMark Zuckerberg, Facebook’s founder and CEO, has decreed that Facebook’s goal is to focus on helping people to have meaningful social interactions with their friends and families. He said, “We built Facebook to help people stay connected and bring us closer together with the people that matter to us. That’s why we’ve always put friends and family at the core of the experience. Research shows that strengthening our relationships improves our well-being and happiness.”

Feedback shows that ‘public content’ – posts from businesses, brands and media — is crowding out the personal moments that lead us to connect more with each other. Mark Zuckerberg basically wants to make sure people’s time on Facebook is well spent and enjoyable.

What this means

This means that the posts you’ll see will be more community-focused from people you know rather than sales oriented from business pages.

Facebook will still encourage posts from large communities around things like TV shows and sports teams. Mr Z says, “Too often, watching video, reading news or getting a page update is just a passive experience.” He wants to establish large, vibrant, engaged, realtime communities watching the same events simultaneously. (This will be a good opportunity for advertisers to shift more of their budget away from TV to Facebook.)

How it will affect businesses

In reality, this means that for business owners, the best way to be seen is to invest in paid ads. The good news, though, is that it doesn’t have to cost a fortune for properly targeted advertising on Facebook (and Instagram) to help to grow your business.

My prediction is that, from a Facebook user’s perspective, nothing much will change.  We’ll all still see the same business posts in our newsfeed – it’s just that the business owners will be paying for them rather than them appearing organically!

What you can do

  • Accept that you’ll have to invest a little in Facebook advertising. Make sure your demographics are accurate and that you monitor the results and tweak ads accordingly.
  • Ask your friends and family to like, comment and share info from your business page, so that Facebook can see the interaction and recognise you as a community-interactive business.
  • Get into the habit of creating live video content, as this reportedly gets six times more interaction than standard videos.
  • Encourage any form of back-and-forth discussion, such as asking for advice or requests for recommendations.

It will be interesting to see how this pans out over the next few weeks.  If you’d like some advice or help to manage your Facebook or any other social media platform, please feel free get in touch.

My three favourite tools to boost your social media

Five days into the new year and it hardly seems new any more; everyone’s immersed back into work mode.  Yet, as always, it thrusts itself upon us, sprinkling around its confetti-like multitude of good intentions and promises to do better. Well, confetti is pretty when it’s chucked randomly in the air but leaves a terrible, unfocused mess… Likewise, resolutions seem marvellous and full of hope when we formulate them, but actually transferring them to reality and getting things done is a different story.

These are a few of my favourite things...If one of your business resolutions is to up your game on the social media front, here are three of my favourite tools to help you on your way. They’ll give you a kick-start to achieving your goal in a smooth and easy-to-maintain way. In each case, there’s a free version as well as a paid option that gives you more features.

Hootsuite
This ‘social media dashboard’ allows you to post information quickly and easily to various social media platforms, including Twitter, Facebook, Instagram and LinkedIn. You can schedule posts in advance, include graphics and get your social presence well organised and streamlined. www.hootsuite.com

Canva
Canva’s brilliant graphic-editing facility lets you create attractive posts for your various social media image needs. Options include correctly-sized headers and cover pics, presentations, ebook and CD covers and beautiful brochures. www.canva.com

Mailchimp
This popular email marketing service puts you in control of your mailshots. You can send professionally branded newsletters to keep in touch with your whole community, or you can select target groups within your contact list to approach for different reasons. It also provides detailed statistics to show who read your mail. (So I’ll know you did, thank you!) www.mailchimp.com

I hope you’ll find these links useful!

If you’re committed to being better at social media marketing but don’t have the time to do it yourself, let’s chat about ways in which I can help you. You’re welcome to call me on 07875 059540 or email me at info@imaginativetraining.com.

Wishing you a happy, successful and prosperous 2018 – the best year yet!

Prince, Diamond, working, not working… a month of being an exhibitionist

Exhibitionist? Well… not exactly – more of an exhibitor and exhibition visitor. I seem to be spending a lot of time in vast London exhibition halls lately – for both work and fun. Not to be confused with work or fun; the work is fun!

IMG_5260 (1)One of my clients provides facilities management services to hotels, so we recently set up a two-day stand at the Independent Hotel Show at Olympia to meet prospective clients. Trade shows are hard work. The environment is hot and airless, with miles of walking along aisles or hours standing – yet the opportunities to meet future customers is wonderful. I was working on their behalf, so I wasn’t targeting social media clients, but hoteliers. However, I did benefit from the eclectic range of free giveaways – bringing home everything from chocolates and coffee samples, to a few shiny bags of lovely mini toiletries – and a rubber duck!

Spending enjoyable time with the team easily balanced the exhaustion of two full days at Olympia, and I’m pleased that I introduced a good amount of prospective business to them. It’s all good networking. However, I must admit to having more fun at Olympia when I visited the Chocolate Show.

IMG_5194If you saw the photos I posted on Facebook and Instagram, you’ll know that I found the afternoon a great success!  I have a very generous boyfriend who, like me, is a chocoholic, so I returned home weighed down with fancy bags full of delicious, mouth-watering treats.  They’ve all gone now, but fortunately a well-timed birthday has restocked my treats cupboard!

IMG_5233In a month of chocolate-filled decadence, I took some time out, working at the very beautiful Hambleton Hall Hotel in Rutland. The autumn sun was warm and washed the lovely gardens in a glow that was more befitting to a summer’s day. I’ve long worked on the basis of have laptop will travel – and the beauty of social media is that so much can be handled from a phone. It’s a luxury I make the most of in my business.  So I sat on the terrace with my hot chocolate and a smoked salmon sandwich watching the swallows swoop over the lake as I crafted a few client blogs and set the week’s tweets.

FullSizeRender (5)Back to the reality of the city and, by coincidence, another business exhibition, this time organised by YBC. I had a stand close to the buffet table (of course!) and chatted all day to people interested in how good social media marketing can boost their business profile.  I was invited to speak on an ‘Expert Panel’ too, answering social media-related queries, and I had the pleasure of meeting a lot of incredibly interesting business-owners as a result.

Aside from the chocolate show, more fun-without-work visits to huge venues has included two trips to the O2: once with Gill to spend an evening in the company of Neil Diamond. This legend of five decades of success danced around the stage and sang in his still-sexy, unaged voice with a packed house on their feet, clapping, cheering, singing choruses.

The second time was with Sharon to view Prince’s collection of clothes, trophies and hand-written lyrics. So who do I quote today? Neil, or Prince? Prince, or Neil?

“Hello, my friend, hello.  Just called to let you know – I think about you every night when I’m here alone, and you’re there at home. Hello.”

Of course, since Mr D wrote that in 1980, no one has to feel alone. Even from across the other side of the world, it’s so easy to send a message on social media any time, day or night, night or day; letting people know you’re here – whether it’s a friend you miss, or a business prospect you’re targeting. So if you’d like social media help from a business perspective, feel free to get in touch – any time!! (I might not reply until after breakfast!) Email hello@imaginativetraining or tweet: @WeekendWitch.

Parisian knicker-checkers, a dramatic first night and a very impressive man

Paris in the springtime may be the traditional time to visit, but it’s a spectacular city anytime of the year.  My cousin Stephen had flown over from Vegas for a couple of weeks so we sneaked an overnight trip to the city of love, light, culture and delicious buttery, almondy, gooey chocolate pastries.

We weren’t surprised that security was high. However, the phrase ‘above and beyond’ came to mind.  We were stunned at the extent they went to checking our bags at the Arc de Triumph. The girl removed almost everything from each of our backpacks – including yesterday’s knickers and Stephen’s old pants. Everything was plonked into a plastic box for all to see. It was quite incredible really – nothing was spared.  Should people be allowed to wave our pants in their faces in the name of security?  My lacy knicks certainly didn’t have anywhere to smuggle even a penknife… (Also shocked at how many people were carrying those!)

Being an overnight stay, my bag contained a gas-fuelled curling brush that could understandably have been misidentified as a best-selling item from Ann Summers. Out it came; the mademoiselle picked it up and waved it around curiously as she scrutinised it before moving on to my make-up bag. But the thing that shocked us the most: she wasn’t wearing gloves. This girl was rummaging through people’s personal items with her bare hands. As Stephen pointed out, someone could have had a needle in their bag – or goodness knows what else. What a horrible breach of health and safety!

The Eiffel Tower was less vigilant – but still thorough – and plastic glove-wearing!  The Louvre gave a cursory flick of the zip and waved us through; Notre Dame and Sacré Coeur were more interested in Stephen removing his hat than in a full bag search.

Imaginative Training | social media blog | social media training | Plain English training | Plain English editing | LinkedIn coaching ! LinkedIn training Our whirlwind tour took in all these tourist attractions, and more; I’m a very good tour guide, even if I do say so myself. I’ve managed to pick up enough trivia on my previous trips to marginally impress an American. While I was in charge of museums, galleries, cathedrals and high-in-the-sky landmarks, Stephen was responsible for food places – typical French cuisine, of course, with lots of melting cheese, cured ham, locally sourced paté and bread. Lots and lots of bread. (For him, not me. I was happy with a diet of chocolate croissants and chocolate mousse.)  And red wine, it’s healthy.

I returned from Paris to attend a first night play. And when I say first night, I really do mean that. The cast were delivering their first run-through, scripts in hand and without dramatic lighting or scenery.  It was the compelling story of journalist Christopher Gunness’ visit to Yangon to celebrate the 25th anniversary of the so-called Students’ Democratic Revolution. As a young journalist he’d reported on the 1988 events, and the story switched seamlessly between periods.

The company was made up of a small group of illustrious actors, with the writer and director, Guy Slater, a well-known celebrity in his own right. But the unobtrusive star of the evening was Chris Gunness himself, a man whose CV lists exceptionally high-profile roles within the UN and middle east – and now a chief spokesperson for the United Nations Relief and Works Agency. He is such a nice guy. Meeting him in the cultural ensconces of The Cockpit, a fringe theatre on the edge of Marylebone, you’d never guess for one second that he’s reported from war zones with bombs literally flying around him. He’s one of the unsung heroes, finally with his own tune and lyrics. (That’s metaphorical, by the way; Eastern Star is poles apart from any musical.)

The performance was a benefit event for the educational charity ‘Prospect Burma’ and the ‘Britain-Burma Society.’ Guy Slater spoke at the end, requesting funding to enable the play to gain traction in a wider theatrical sphere.  My fingers are crossed that they achieve their goals of both creating a fuller production and supporting the relevant charities.

As John and Paul reiterated way back when, words that were equally as relevant then, in 1988 and again today: “You say you want a revolution; well, you know, we all want to change the world. You tell me that it’s evolution; well, you know, we all want to change the world. But when you talk about destruction – don’t you know that you can count me out.”

Social media is certainly instrumental in changing the world. If you’re using it for business, make sure you’re using it right. If you need advice, give me a quick call, drop me an email or ask me here: @WeekendWitch.

 

(Lyrics credit: Lennon and McCartney – but you knew that!)

Gatsby, Annie and dancing over Instagram

I’ve developed an unprecedented craving for pickled cucumber. No, before you ask, I’m not pregnant.  Although the time clock is ticking on that one. If I wanted another baby I’d better get a move on. I don’t though – a phrase that various members of my family will be relieved to read. It’s enough taking care of Charlie who, at the time of writing, is giving me the gift of a pigeon – delivered one feather at a time through his high-tech cat flap.  Anyway, I have two wonderful sons who will probably make me a grandmother one day soon. Aargh!! Quick!! Turn back the clock!

22290666_10155807902531255_1616715340_oTime definitely turned back this week when I took a couple of lovely teenage girls to Gatsby’s Drugstore in Borough for an immersive evening of interactive theatre. Gatsby, Daisy and Myrtle acted out their sorry story to an audience that learned to Charleston – a dance that’s close to my heart, as my grandparents were world champions!! If only they’d had Facebook and Instagram back then! They were very photogenic anyway, so with a few heel twists and swings the social media activity would have been through the roof.

aaaaaaaaaaaaTime also stood still at a performance of Annie at the Piccadilly Theatre on Thursday. Annie is the first west end show I remember seeing, aged about ten. My newly- found cousins Harry and Dorothy visited from Florida and took us for a treat. I’ve written about Harry before in this blog – he was an incredible man who led the army in to liberate Auschwitz. I didn’t know that at the time, of course. That knowledge came much later, when Adey donated the war correspondence his wife had saved, to the Washington Holocaust Museum. That theatre trip was with my dance champion grandparents too! I have one special photo from around that time; it sits on the bookcase overlooking my desk where Charlie likes to lie as I work.

22154353_10155272772033423_3738147764438839508_nOn the other side of the family, crazy cute Stephen appeared via Facebook five years ago. He’s here for a visit now, and we braved the forecast gales on Sunday to admire the cityscape from the Sky Garden. London is phenomenal from the sky, and 35 floors up you get a fabulous view of the eclectic mix of architecture and the sheer scale of the best city in the world. We’re taking time out to visit another of my favourites this week: Paris. No doubt we’ll be tweeting!

This may be twee, but I don’t know any Charleston song lyrics and it’s too early for anything Parisian. “The sun’ll come out tomorrow; bet your bottom dollar that tomorrow, there’ll be sun. Just thinking about tomorrow scares away the cobwebs and the sorrow ’til there’s none.” Hopefully the sun will be shining right across Europe this week! So, you’ll find me for the rest of this week either back at ground level in London or hanging over the Eiffel Tower in France. Or here, as usual: @WeekendWitch.